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FAQ

Stil Fashion

STIL borns as store online of bags “Made in Italy” made with genuine leathers.

Find your best bag stilfashion.com

There are all informations about size and texture on the profile of each bag.

We try to work to get them back in stock as soon as possible. If your STIL bag is out of stock, you can click “join the waitlist” to sign up to receive a notification e-mail when it comes back in stock.

We do not have a physical store at this time but we intend in the future to occasionally create 2-3 days of physical store in Oslo; to give the opportunity to see all the bags but above all to test their quality. Subscribe to our newsletter and you will be updated on any news.

The bag is considered defective when the zip cannot be opened or closed. 

First Lady products have been made by using a special leather and may show different  nuances in some colours, this is not  to be regarded as a defect but as a quality according to the latest fashion trends and due to the handcrafting of this finish by Tuscany tanning tradition, “MADE IN ITALY”.

T.N. all our bags are checked before being shipped in order to give a 100% professional service. In damage's cases, STIL writes a note on the product webpage and already makes a discount. 

STIL’s online store collaborate with this Company called First Lady Firenze located in Florence, It works with a team of skilled artisans that produce a comprehensive range of quality leather handbags and leather accessories mostly in fashion and trendy styles. MADE IN ITALY 100%

STIL is totally committed to maintaining the privacy of all users and customers information. Our Company collect information from you submitted during the voluntary purchase registration process. STIL is allowed after your permission to send by newsletters all the news about products, sales and services. By registering to our E-Commerce platform or supplying personal data, all users fully understand and unambiguously consent to the collection and processing of their personal information. All information is safely stored.

We will not share personally identifiable information about users with others operators. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 48h of receiving your shipping confirmation email, please contact us at oslo@stilfashion.com.

SHIPPING

All orders are processed within 1-3 days (excluding weekends and holidays) after receiving the order confirmation email. You will receive another notification when your order is shipped.

T.N. In the beginning, there may be delays due to a high volume of orders or postal service issues that are beyond our control.

Local delivery in all Norway is free with Bring or DHL. Local Deliveries are made within 2-4 days from our delivery to the courier. You will receive by email or text message with the phone number that you provided at checkout,to notify you about all the informations of your purchase and delivery.

STIL offer world wide shipping with DHL. Your order may be subject to import duties and taxes (including VAT), which are held once a shipment reaches your country of destination. STIL is not responsible for such charges, if they are apllied, they are your responsibility as costumer. All international shipments cost 200, -kr extra for your order.

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